PrettybyKitty

PrettybyKitty: bespoke fascinators and hair accessories

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PrettybyKitty

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PrettybyKitty

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Shop policies

Last updated on May 10, 2022

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Welcome to my shop! I hope you have found something you like!

To ensure that your item arrives in good time and good condition, here are a few shop policies.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

I accept payment via PayPal only. You don't need to have an existing account, simply click "Pay with PayPal" and follow the instructions on screen. I will accept payment up to three days after the item has been purchased. If no payment has been received I will put the item up for sale again.

Discount Codes:

If you have a discount code, please mention it in the message when buying and I will refund the difference via PayPal.

Shipping

I will usually send items within the UK by Royal Mail, first class.

International items will be sent using Air Mail. According to Royal Mail, shipping from the UK to the US with Air Mail takes 3-5 working days, but please allow for delays.

AirSure delivery takes 2-4 days (according to Royal Mail) and I can do this for an additional $7.50. When making your purchase, simply transfer $7.50 extra via PayPal if you would like me to ship using AirSure.

Please order your items in plenty of time for that special occasion!

Packaging:

I use recycled packaging wherever possible, so please don't be alarmed if the outside of your package does not look brand new. If you are ordering your item as a gift and would like a nice new envelope, just let me know and I will happily oblige.

I package my items with plenty of bubble wrap, but I'm afraid I cannot take responsibility for items lost or damaged in the post.

Additional policies and FAQs

My hair accessories are all unique and hand made. I am to use recycled fabrics wherever possible, so my shop is also green! If you have any custom requests, just let me know.

All my items are either hand-stitched or sewn with a machine, rather than using glue. This means that although delicate, they are long lasting. However, to keep your item in best condition, please keep it out of the rain where possible.